Shipping & Refund Policies
Shipping
Rates as of February 1st 2024
Matterhorn Music offers free shipping to Canada and the Lower 48 States on items costing $185 and up.*
If an item is in stock, it is usually shipped within one or two business days of the order being placed.**
Express shipping is available at an additional cost. Contact us prior to ordering to find out shipping options and costs.
British Columbia: Shipping Costs
| Price Spread | Shipping & Handling Cost |
| $1.00 - $20.01 | $16.99 |
| $20.01 - $50.00 | $19.99 |
| $50.01 - $75.00 | $22.99 |
| $75.01 - $149.99 | $23.99 |
| $185 & up | Free |
Shipping costs for the other Canadian provinces
| Price Spread | Shipping & Handling Cost |
| $1.00 - $20.00 | $22.99 |
| $20.01 - $50.00 | $24.99 |
| $50.01 - $75.00 | $26.99 |
| $75.01 - $149.99 | $28.99 |
| $185 & up | Free |
The not so small print
Due to the extremely high costs, shipping to the Yukon, Northwest, and Nunavut Territories need to be calculated individually. Please contact us for details. We will be happy to ship something to you, and will make sure it is done as quickly and economically as possible.
*There are some exclusions to the "Free Shipping" offer. Extremely heavy and over-sized packages may incur shipping charges. Matterhorn Music will contact you and discuss shipping with you.
**If you order an item we do not currently have in stock, we will notify you of the approximate wait time.
Lower 48: Shipping Cost (in Cdn $)
| Price Spread | Shipping & Handling Cost |
| $1.00 - $20.00 | $22.99 |
| $20.01 - $50.00 | $28.99 |
| $50.01 - $75.00 | $31.99 |
| $75.01 - $149.99 | $34.99 |
| $185 & up | Free |
Matterhorn Music reserves the right to increase/decrease shipping costs if the item being ordered is more/less bulky than indicated in the shipping charges. Customers will be notified in advanced of any changes to shipping charges.
Refunds
We will happily accept refunds for up to 30 days from the date of purchase.*
All purchases must be in the same condition as how you received it.
All returns must include a proof of purchase, or receipt.
We will not accept items for return if they are damaged, or are missing parts.
* There are some products that cannot be refunded either due to hygienic reasons, or usage reasons. EG: Open reed packages. Mouthpieces, used instruments. Books that have been used; have had their CD compartments opened; or have computer usage codes to online libraries.
Refund Process
- Item is received by Matterhorn Music
- Item is inspected at the shop
- An email will be sent from Matterhorn to you confirming that we have received your item, and that we have looked it over. We will also advise you if we approve your refund.
- If your refund is approved, a refund will be processed and applied to whatever method of payment you originally used.
- It can take a few days for refunds to be processed and posted. Check your bank account, credit card, etc. Contact your provider to see if there is a delay on their end posting the money. If after you have done all of this, you still are waiting on your refund, contact us via email.
Sales & Exchanges
Only items at regular price can be returned for a refund.
We do not replace items unless they are defective, damaged, or broken. If you wish to exchange one item for another of the same kind, please send us an email.
Restocking Fee
In this age of COVID-19, it is more important than ever that each instrument is properly cleaned and disinfected between test-plays/players. This cleaning process is quite time consuming.
For this reason, and for the health and safety of all our clients, we have implemented the following restocking fee for trial instrument returns.
Brass Winds
| Size | Finish | Price |
| Small (trumpets thru to trombones) | Lacquer | $100 |
| Small (trumpets thru to tromones) | Silver plate | $150 |
| Large (French horns and up) | $200 |
Woodwinds
| Instrument | Price |
| Flutes | $100 |
| Clarinets | $100 |
| Bass clarinets | $150 |
| Oboes | $100 |
| Saxophones | $150 |
| Percussion | $50 |
| Strings | $50 |
Shipping & Returns
All return shipping costs are the responsibility of the buyer.
Matterhorn Music strongly recommends that for items over $75 in value, trackable shipping through Canada Post, or shipping insurance be used.
Matterhorn Music cannot, and does not guarantee that we will receive your returned item.
All items for return must be mailed to: