Return Policy

Return Policy

Matterhorn Music wants you to be 100% happy with what you buy from us. That’s why we give you a 7 day, no-hassle, money back guarantee. We accept returns for a full money-back refund if an item is in unused, new condition and in its original packaging, complete with original tags and decals (if any)*. Matterhorn Music will be the sole determiner of an item’s condition.

An original receipt is required for all returned items. See Refund Note** and Return Exceptions for further details.

*In this case unused, new condition means that it can still be sold as brand new. Would you pay full price for the item you are trying to return?

Return Exceptions

Our Return Policy does not apply to the following: used gear, open packages of reeds, oils and other lubes, cleaning products, opened strings, print music, books, harmonicas, software, headphones, ear plugs, microphones, items marked “all sales final”, instruments on consignment, Matterhorn Music gift certificates, as well as custom orders.

Returns may not be available on specially ordered products or products not in stock at time of order.

Our return policy does not apply to items purchased through auction, or services such as rentals, repairs, or lessons. See refund note for further details*.

Shipping

To return a product, mail it to: 77-7788 132 St, Surrey BC V3W 0H5

Buyers are responsible for paying return shipping costs. Shipping costs are non-refundable.

If you are shipping an item over $50, please consider using a trackable shipping service or purchasing shipping insurance. Matterhorn Music Inc. cannot guarantee that we will receive your returned item.

**REFUND NOTE

Purchases made by credit or debit card must be returned on the card of original purchase. Purchases made using a credit on account or gift card will be refunded back to the same.

Refunds are made for product purchase price only and exclude all shipping and handling or delivery charges.

All repair or service costs required to put items into original condition as when purchased will be deducted from the refund.

All returned items must be in the original packaging complete with warranty card and owner’s manual, and must show no signs of wear or abuse; otherwise the return will either be refused or subject to a 20% restocking fee.

Online purchases may be subject to a 20% restocking fee.